FAQs

  • Do I need to be home for my clean to take place?

    No, you ar more than welcom to leave a key out or provide instructions on how access your property. Please let us know priorate your booking.

  • Do you accept cash payment?

    Absolutely! In fact we do offer 10% off any payments made via cash. Please let us know your preferred payment method upon booking a clean with us so we can invoice accordingly.

    Please also make sure you have EXACT amount, as we do not carry change for our own safety.

  • Do Fresh Start Cleaning Services provide all the supplies?

    Yes we do. Fresh Start Cleaning Services provides all equipment & products.

  • Is Fresh Start Cleaning Services insured?

    Yes, Fresh Start Cleaning Service is covered to clean your home for upto $5millon in damages.

    Please note that we do take before and after photos of areas we clean to cover ourselves from any false claims - please see T&Cs.

  • How much notice do I need to cancel?

    If you need to cancel, please notify us as soon as possible so we can offer your slot to someone else. Cancellations made within 24 hours of the scheduled clean will incur a fee of $80.00 to cover lost income. We understand emergencies happen, but we appreciate timely notification.

  • Do you do an hourly rate ?

    No, currently we do not offer an hourly rate. Please see our set packages and add-ons.

  • Can I book a once-off clean?

    Of course! Fresh Start Cleaning Services covers are large range of bookings including once off, weekly, fortnightly or monthly cleans.

  • Are you open on weekends?

    Fresh Start Cleaning Services is a family-operated business that values spending weekends with our loved ones. However, we understand that weekdays might not always be convenient for everyone.

    If you need our services on a weekend, please reach out to check our availability.

    Please note that a 15% service fee applies to all weekend appointments.

  • Are you open on public holidays?

    Fresh Start Cleaning Services is not open on public holidays.

  • How long will my service take?

    This will depend on the packags you have booke for and the size of your home.

  • How do I make payment?

    Payments are due within 24hrs of completion and can be made via payment details provided on invoice or cash payment.

    Payment details provided on invoice include direct bank transfer or online card payment via a secured platform.

  • I have pets, can I keep them inside ?

    We do ask that all pets are kept outside or kept inside a seperate room, as this will ensure we are providing the best possible service.

  • How do I include an 'add-on' task in my booking?

    Fresh Start Cleaning Services understands the importance of value for money, especially in the current climate. That's why we offer a range of ‘add-ons’ at a modest additional cost, which you can include in your booking.

    For more details and pricing, please visit the ‘Add-Ons’ section under the ‘Services’ tab.

    To ensure we allocate the appropriate time for your booking, we kindly request that you provide us with as much notice as possible.